Planet Tea Loose Leaf Organic Tea | Chai Golden Gait Mercantile

Professional packing and fast shipping

Due to our longstanding partnership with UPS FedEx DHL and other major global carriers, we are able provide a range of shipping options. Our warehouse staff is highly trained to package your goods exactly as per the specifications we offer. Before shipping the goods are carefully inspected and secured. Everyday we deliver thousands of packages to customers from all over the world. This is a testament to our commitment to be the largest online retailer worldwide. The warehouses and centers for distribution are situated in Europe and the USA.

Orders with more than one item are given processing time for each item.

Before shipping, we will conduct a thorough inspection of the items you've ordered. Currently, most orders are shipped within 48-hours. Expected delivery time is between 3 and 7 days.

Returns

The stock is dynamic and we do not fully manage it because of the fact that multiple stakeholders are involved, including our factory and warehouse. The actual levels of stock can change at any moment. It's possible that the stock may run out after your order has been placed.

The policy is 30 days. If you haven't received the product within 30 days, we are not able to issue a refund or an exchange.

For your item to be returned, it must be unopened and in the same state as you received it in. It must also be in the original packaging.